Service page

Business / SME Service Scope

View Catcheron’s business service groups for import, export, procurement, supplier coordination, documentation, freight follow-up, and operations support. This page focuses on the normal service scope, separate from Business Flagship Solutions.

Service scope

Clear business service groups that are easy to review and request.

Choose a service card and the form will auto-fill the selected service.

Service scope

Business service groups

Click a service to auto-fill your business request form. These are the full Business / SME services supported by Catcheron.

Import & Export Concierge

Support for import, export, freight coordination, customs coordination, delivery planning, and shipment follow-up.

  • Import consultation
  • Export consultation
  • Import shipment coordination
  • Export shipment coordination
  • Freight forwarding coordination
  • Customs clearance coordination
  • Importer of Record support coordination
  • Exporter of Record support coordination
  • Shipping route coordination
  • Delivery coordination
  • Shipment status follow-up
  • Exception and delay follow-up

Procurement, Supplier & Trade Support

Support for product sourcing coordination, supplier communication, quotation follow-up, and buying workflow coordination.

  • Product sourcing coordination
  • Supplier communication support
  • Quotation follow-up
  • Purchase order coordination
  • Vendor management support
  • Overseas buying coordination
  • China supplier support
  • Landed cost guidance
  • Procurement documentation support
  • Trade compliance support
  • Basic supplier checking
  • Purchase workflow coordination

Documentation, Control Tower & Business Operations Support

Support for trade document checklist, invoice, packing list, BL coordination, permit coordination, shipment visibility, COE tracking, and operations support.

  • Trade document management
  • Import document checklist support
  • Export document checklist support
  • Invoice / packing list / BL coordination support
  • Permit and regulatory document coordination
  • Document management system support
  • Archiving and document storing
  • Shipment control tower visibility
  • COE / chronology tracking support
  • Operations support
  • Process improvement
  • Automation and RPA workflow support
  • Admin and back-office coordination support

FAQ

Frequently Asked Questions

Can Catcheron help me buy from Pinduoduo, Taobao, or 1688?

Yes. Catcheron can support item link review, seller communication guidance, China buying support, shipment planning, and delivery coordination to Malaysia.

Can Catcheron help import bulky items from China to Malaysia?

Yes. Catcheron supports bulky item import coordination for furniture, home goods, oversized parcels, sea freight planning, customs-related coordination, and Malaysia delivery readiness.

Does Catcheron provide business import/export support?

Yes. Catcheron supports Malaysian SMEs with import/export coordination, procurement follow-up, supplier communication, documentation readiness, freight coordination, shipment visibility, and business support workflows.

Can Catcheron help with customs clearance?

Catcheron supports customs-related coordination, document readiness, agent follow-up, and workflow visibility. Final clearance, tax, duty, and authority decisions depend on the relevant parties, product details, shipment documents, and applicable regulations.

Can Catcheron help check duties and taxes before import?

Yes. Catcheron can help review the basic item details, declared value, shipment information, product category, and available document information to guide you on possible duties, taxes, and import cost considerations before you proceed. The final duty, tax, tariff classification, and customs decision depend on the relevant authorities, product details, shipment documents, and applicable regulations.

How do I track my shipment?

Catcheron will provide shipment updates proactively before you need to ask. We will help follow up on shipment status, pending actions, document readiness, estimated movement, and important updates from the relevant parties. If there is a delay, missing document, or issue requiring your attention, we will inform you clearly and guide you on the next step.

How do I request a quote?

Choose Individual or Business, select a service card, fill in the request form, and WhatsApp will open with your prepared request message.

Request form

Request Business Support Review

This page shows only the relevant request form. The selected service will be included in your WhatsApp message.

Business request

Request Business Support Review

Contact

Talk to Catcheron

Catcheron Sdn. Bhd. is ready to review your request and guide the next step.